Support

• Troubleshooting

• Solo & Solo Pro

• A green LED is flashing – Solo not operating properly
• Solo only works intermittently
• Solo remote not working
• Lower limit is not correct
• Screen moving in reverse direction
• Solo won’t operate

• Connect

• Connect power LED on, but still not working (no Dry Contact Trigger)
• Connect power LED on, but still not working (no 12VDC Trigger)
• Connect power LED on, but still not working (no Infrared Control)
• Connect not working (no power LED)

• Zero-G

• Motor moving in reverse
• Screen won’t operate.
• Indentions appear on the screen surface
• Dirt, fingersprints, marks, etc. on screen surface
• Motor shuts off. Motor has been in use for more than two minutes

• Zero Edge

• I just installed my screen and there are wrinkles in the material.*5 Series Only*

• LED

• LEDs are not functioning
• My LED’s are dicolored in some areas
• My LEDs are not responding to remote commands

• Fixed

• Frame velvet imperfections
• I just installed my screen and there are wrinkles in the material.

• Motorized

• Motor moving in reverse
• Wrinkles near bottom of the screen
• Screen won’t operate
• Indentions appear on the screen surface
• Dirt, fingersprints, marks, etc. on screen surface
• Motor shuts off. Motor has been in use for more than two minutes

• Screen Material Cleaning

• How do I clean my screen material?

• FAQs

• Connect

• Where should I mount Connect?
• Is Connect an IP enabled device?
• What is the range of Connect?
• Can Connect be used to set or adjust limits on Solo?
• How is Connect Paired with Solo?
• How is Connect Controlled?
• How Does Connect Work?
• Who uses Connect?
• What is Connect?

• General

• What about screen controls?
• How much should I expect to pay?
• What other room conditions can affect my screen picture quality?
• What is the lead time for my projector screen order?
• What is SMTPE?
• What is gain?
• Image brightness and contrast
• What does the half gain angle of a projector screen mean?
• What Size Projection Screen do I Need?
• What is a Projector Screen?
• How to Clean your Projection Screen?

• Aspect Ratios

• What aspect ratio screen should I order – 2.35:1, 2.40:1, or 2.37:1?
• What movies are available in the True Widescreen 2.40:1 ratio?
• Will the Panamorph lenses work with “XYZ” projector?
• What movies are available in the True Widescreen 2.40:1 / 2.35:1 or greater ratio?
• How Does The Panamorph Anamorphic Lens Work?

• Specialty Screens

• What can I do about ambient light?
• Do I need an ALR screen in a dark room?
• Gray Screens

• Screen Types

• Do I want a curved projector screen?
• Do I need a manual or electric projction screen?
• What are the different types of projection screens?
• What projection screen surface is right for me?

• Screen Installation

• What about mounting my screen?

• General

• Downloads

• General
• Materials
• Product

• Reviews

• Slate
• Black Diamond